Insider Tips & FAQ

• Don’t forget the candy shop – it’s epic!
• Buy your soft ice cream cone early in the day, because everyone else waits until right before they leave!
• When attending a catered event, go to the pavilions early to get your wristband to avoid long lines at serving time.

• Take advantage of the Siesta Savings, enter the park after 3pm (2pm on days the park closes at 5:30pm) and get the next day free. It’s a great way to enjoy the park for some extra time, especially when staying overnight!

• Go in June. The lines aren’t as long, but it’s well worth the wait anytime of the season.
• Consider renting a tube for the day, for a small fee. By doing this, you can bypass the line at the bottom of the ride to get a tube and head directly to the top. What’s even better, when you return it, you'll receive a $5 Calypso’s Cove Game Card!
• Buy your tickets online or at a local establishment that sells them so you can save money & go through the faster admission line!

Early bird season passes are the best price of the year, valid after Labor Day through Dec. 31

Pre-Season Passes are valid from Jan. 1 – June 30

Regular Price valid July 1 – Labor Day

You can purchase season passes online or over the phone with a credit card.

Click here for a complete list of all of our shops.

We accept Mastercard, Discover, Visa and American Express.

No, we do not accept personal checks. We accept cash, traveler's checks, gift cards and credit cards.

Yes, you may purchase tickets for a discounted price online! Click Here!

Yes, we do! We now have six active cash-to-card/reverse ATMs across the resort: (1) By the ticket booths at Admissions, (2) By the upper admissions ticket booths, (3) Inside Klondike Kate’s, (4) In front of Calypso’s Cove, (5) In the lobby of the Inn, and (6) In the campground store.

We do sell sunscreen in most of our gift shops. We also sell bathing suits, hats, sunglasses, and t-shirts to protect you and your family from the sun.

Helpful hint: wear sunscreen all day and reapply often (even if you're not in the water).

Due to the nature of some of our attractions, jewelry, eyeglasses, and water shoes are not allowed on the water rides. For your safety, the safety of others and for the care of our slides, all bathing suits must be free of zippers, rivets, buttons, or other hard objects. Any jean shorts or other clothing with rivets or metal objects are not allowed on any of the water rides. Remember, this is a family park, please no thongs or inappropriate swimwear.

Why your bathing suit, of course!

Be sure to have some shoes too, as you will need them to ride some of the amusement rides and for comfort when walking through different areas of the park.

Swim diapers are required of all children who normally wear a diaper.

Regular diapers are not permitted on any of our water rides or in any of our pools.

Sorry we do not offer personal paging.

Yes, you would have your hand stamped when you exit and re-enter through admissions.

Trained Service Animals are welcome. Animals who do not meet the definition of a Service Animal will not be permitted in the park. Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal or other effective controls..

Helpful hint: Leave your pet at home and never leave him or her in the car, or call Bed, Bark and Beyond at 315-390-4427 to arrange a special day of fun for your furry family member at a caring facility.

Hours subject to change without notice.

All of our rides and attractions remain open in the rain, and our water is heated!

If there is lightning, the rides will temporarily close for safety, until the lightning passes, and then the rides will reopen.

Inclement or severe weather may affect operating hours. If projected high for the day is below 58 degrees, there is a high chance the park may close for the day. 

Always check social media and our website for park closure information or call (315) 940-2386. 

Sorry, no refunds.

For a complete list of height requirements click Here.

We know losing something can put a damper on your day — we’re here to help!

What happens when an item is found?
All lost items turned in to Water Safari are logged with the date, time, location, and a description of the item. Items are kept in a secure, locked area.

Trying to reunite items with owners
If ownership information is available, our staff or management will make reasonable attempts to contact the owner.

Claiming a lost item
To claim a lost item, guests must provide proof of ownership. This may include:

• A detailed description of the item
• Identifying specific contents or unique features

Items will only be released once ownership is confirmed.

How long items are kept

• Clothing and non-valuable items: Held for 1 week. Unclaimed items will be donated.
• Valuable items: Held for up to 30 days. Unclaimed items will be donated after the holding period.
• IDs: Held for 1 week, then turned over to local police.
• Credit cards: Held for 1 week, then sent to the issuing bank, returned to the credit card company, or securely destroyed.

Important note:
Water Safari is not responsible for lost, stolen, or damaged personal property. While we cannot guarantee recovery, we make every effort to return lost items to their rightful owners.

If you believe you’ve lost something, please contact the office as soon as possible at (315)-940-2386 or email info@watersafari.com

Diaper changing facilities are located in all of our restroom facilities.

Yes, kids rule at Enchanted Forest Water Safari!

There are several pint-sized attractions for the little ones.

For a complete list of height requirements click here

We have two circus shows daily at 12:00 pm and 4:00 pm (11am and 2pm when we're open 10am-4pm).

Click Here to see who is performing this season!

Rocky & the Ramblin' Rascals also perform continuously throughout the day in Klondike Kate's. During inclement weather, some shows may be canceled for the safety and comfort of the performers and guests.