We know losing something can put a damper on your day — we’re here to help!

What happens when an item is found?
All lost items turned in to Water Safari are logged with the date, time, location, and a description of the item. Items are kept in a secure, locked area.

Trying to reunite items with owners
If ownership information is available, our staff or management will make reasonable attempts to contact the owner.

Claiming a lost item
To claim a lost item, guests must provide proof of ownership. This may include:

• A detailed description of the item
• Identifying specific contents or unique features

Items will only be released once ownership is confirmed.

How long items are kept

• Clothing and non-valuable items: Held for 1 week. Unclaimed items will be donated.
• Valuable items: Held for up to 30 days. Unclaimed items will be donated after the holding period.
• IDs: Held for 1 week, then turned over to local police.
• Credit cards: Held for 1 week, then sent to the issuing bank, returned to the credit card company, or securely destroyed.

Important note:
Water Safari is not responsible for lost, stolen, or damaged personal property. While we cannot guarantee recovery, we make every effort to return lost items to their rightful owners.

If you believe you’ve lost something, please contact the office as soon as possible at (315)-940-2386 or email info@watersafari.com