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COVID-19 Guidelines

We look forward to reopening on Friday, June 18, 2021

Updated 6/15/21

The team at Enchanted Forest Water Safari is extremely excited to welcome you back to the park this summer! We have been busy preparing the park for reopening, when we can FINALLY introduce our 3 NEW RIDES!

We are committed to providing safe, clean, family fun for all of our guests as we have for over 60 years!  The expectations below are set forth based on guidance from New York State and the CDC. As you know, these guidelines are ever changing and will be updated as new information becomes available from NYS. We recommend that you visit this page before your park visit to ensure you are aware of any updated guidelines.   If you have any questions, please do not hesitate to contact us at 315-369-6145.

Exposure to COVID-19 is an inherent risk; any interaction with the general public poses an elevated risk of being exposed to COVID-19, as well as other illnesses. 

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. We appreciate your cooperation during this unprecedented time. Visit the CDC website for the latest guidelines.

Frequently Asked Questions - Click Here

Enchanted Forest Water Safari Guest Expectations

STAY AT HOME IF YOU ARE SICK

Guests are encouraged to practice healthy hygiene and avoid visiting if they feel ill or are having any COVID-19 symptoms.  By entering Enchanted Forest Water Safari, you agree that everyone in your party:
1.  Is not feeling sick or experiencing flu-like symptoms such as: cough or sore throat; shortness of breath or difficulty breathing; fever (100.4 or greater) or chills; muscle pain; new loss of taste or smell; gastrointestinal symptoms.
2.  Has not been diagnosed with COVID-19 in the last 14 days and are not under any self-quarantine orders.
3.  Has not been in contact with someone known or suspected to have symptoms of COVID-19 in the last 14 days.

If you cannot confirm these statements, you and your party cannot enter the park.

RESERVATIONS NOT REQUIRED TO VISIT

Reservations are NOT required to visit Enchanted Forest Water Safari.

WEAR A MASK UNLESS FULLY VACCINATED

Fully vaccinated guests do not need to wear a mask while at the park.  Proof of vaccination record is not required to enter the park.

Those who are not vaccinated are required to wear an acceptable face covering while at the park, including children. Exceptions:

  • Children ages 2 years and younger are not required to wear a mask.
  • Those who cannot medically tolerate the wearing of a face covering are exempt.
  • Anyone who is temporarily eating or drinking while seated in a designated & socially distanced area can remove their mask. OR  A mask is not required when seated with your traveling party at least 6 feet away from other groups.
  • Face coverings cannot be worn on any slide or water attraction. In the waterpark, unvaccinated guests may remove masks while transitioning to and from water attractions, while waiting in water attraction queue lines, or while seated socially distanced from others.

If you do not have a face covering, we will have them available for purchase, subject to availability.

MASKS NOT PERMITTED IN WATER

Face masks are not permitted on water rides or in pools, in complying with water safety best practices.  Masks may be removed while transitioning to and from a water attraction, while waiting in socially distanced queue lines, while seated socially distanced or in your private cabana rental.

USE HAND SANITIZER

Hand sanitizer stations will be provided throughout Enchanted Forest Water Safari.  Ride times may vary to have time to sanitize seats, restraints, handles, queue fence, etc.

WASH YOUR HANDS OFTEN

Guests are encouraged to wash their hands with soap and water for at least 20 seconds frequently throughout the day.

ASSIST CHILDREN ON RIDES

In order to follow CDC guidelines and minimize contact, ride operators are not able to physically assist children/guests into or out of rides. Parents or supervising companions will need to assist children/guests within their traveling party who may need help.

ASSIST GUESTS WITH DISABILITIES

In order to follow CDC/State guidelines and minimize contact, ride operators are not able to physically assist guests with disabilities into or out of rides. Family members or supervising companions will need to assist guests with disabilities who may need help.

NO SMOKING

Smoking will only be permitted in the designated areas within the parks. There will be additional signage in these areas to encourage guests to follow social distancing guidelines. Marijuana is strictly prohibited anywhere in the park.

FOLLOW TEAM MEMBER DIRECTIONS

Please follow all directions from Team Members, they are working for your safety and the safety of all our guests.

Enchanted Forest Water Safari Team Member Expectations

TEAM MEMBERS ARE REQUIRED TO WEAR MASKS IF NOT FULLY VACCINATED

Face coverings are required for any team members who are not fully vaccinated. Team members who have “water safety” roles, such as lifeguards and shallow water attendants, will not wear a mask when they are in guest safety positions. Masks cannot be worn on slides or in pools for safety reasons. Masks will be worn by waterslide attendants and all other team members who are not fully vaccinated.

HEALTH SCREENING

All team members will undergo a health screening each day before reporting to work.

CLEANING AND DISINFECTING

Increased cleaning and disinfection of food locations, ride vehicles, and other frequent “touchpoints” that go beyond our already thorough cleaning procedures are in effect. Some rides and slides may be closed for cleaning. Restrooms and locker rooms will be cleaned and disinfected throughout the day and may be temporarily closed for disinfecting.

WASH THEIR HANDS OFTEN

Team Members are required to wash their hands often.

USE HAND SANITIZER

Team Members are encouraged to also use hand sanitizer stations throughout the park.

EDUCATION AND TRAINING

Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage and follow directions of all Team Members, they are working for your safety and the safety of all our guests.

CONTACTLESS PAYMENTS

Encourage the use of Splash Cash contactless payment. Cash, credit and debit cards also accepted. Offering contactless payments and “no-touch” policies where possible.

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