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COVID-19 Guidelines

Home    COVID-19 Guidelines

June 18, 2020

Enchanted Forest Water Safari Guest Expectations

Updated Thursday, 7/8/20

Despite best efforts to prepare the park for a healthy and safe experience, Enchanted Forest Water Safari has NOT yet been given the approval to open. We are ready and will open as soon as we are allowed. Reservations have been temporarily suspended until we have a definitive answer from NYS on when we can open. If you have existing reservations, you do NOT need to cancel your reservation, you will just need to make a new reservation with your existing tickets once our opening date is confirmed if your reservation was scheduled before our opening date.  Please check back for updates.

Thank you for your understanding. All of our Team Members are as anxious to open the doors as you are to enjoy the park.  We look forward to seeing you soon!

Exposure to COVID-19 is an inherent risk; any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.

Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. We appreciate your cooperation during this unprecedented time. Visit the CDC website for the latest guidelines.

Frequently Asked Questions - Click Here

STAY AT HOME IF YOU ARE SICK

Guests are encouraged to practice healthy hygiene and avoid visiting if they feel ill or are having any COVID-19 symptoms.

RESERVATIONS REQUIRED - Limiting Capacity – Plan Ahead, Reserve Early

Reservations are required for all guests to visit Water Safari. Reservations MUST be completed online prior to your visit. (If you do not have online access, please call 315-369-6145) Guest may buy tickets online while making a reservation. If buying tickets from a third party, you must have your tickets in hand for validation to make a reservation. We ask that guests try to avoid coming right at opening to avoid longer entrance lines. Park reservations guarantee entrance to the park. There may be times when the Park reaches capacity and additional guests will not be admitted if you do not have  a reservation.  Plan ahead and make reservations early!

WEAR A MASK

All guests are required to wear a face-covering (mask) to enter the Park and while in the park. If you do not have a face covering, we will have them available for purchase, subject to availability. Per CDC guidelines, children under the age of three are not required to wear facial coverings. A mask is not required when seated with your traveling party if you are at least 6 feet away from other groups. More info below on water slides and pools.

MASKS NOT PERMITTED IN WATER

Face masks are not permitted on water rides or in pools, in complying with water safety best practices. Masks are required in lines. You will be allowed to carry your mask down the water slides. We recommend bringing a sealable plastic bag to store your facial covering in if you plan to enjoy these attractions.

PRACTICE SOCIAL DISTANCING

Practice Social Distancing and keep at least 6 feet between your group and others. Yellow ground markings will be placed in queue lines and other appropriate areas to facilitate the 6 ft. distance guidelines. Please wait on the yellow ground markings until the group in front of you moves forward.

USE HAND SANITIZER

Hand sanitizer stations will be provided at the entrance to the Park, throughout the Park at amusement rides, at food and beverage locations, in gift shops, etc. Guests will be asked to sanitize their hands as they enter the queue to board an amusement. Ride times may vary to have time to sanitize seats, restraints, handles, queue fence, etc.

WASH YOUR HANDS OFTEN

Guests are encouraged to wash their hands with soap and water for at least 20 seconds frequently throughout the day.

ASSIST CHILDREN ON RIDES

In order to follow CDC guidelines, ride operators/water slide attendants are not able to physically assist children into or out of rides. Parents or supervising companions will need to assist children who may need help.

ASSIST GUESTS WITH DISABILITIES

In order to follow CDC guidelines, ride operators/water slide attendants are not able to physically assist guests with disabilities into or out of rides. Family members or supervising companions will need to assist guests with disabilities who may need help.

NO SMOKING

Smoking will only be permitted in the designated areas within the parks. There will be additional signage in these areas to encourage guests to follow social distancing guidelines.

FOLLOW TEAM MEMBER DIRECTIONS

Please follow all directions from Team Members, they are working for your safety and the safety of all our guests.

Enchanted Forest Water Safari Team Member Expectations

DRY TEAM MEMBERS ARE REQUIRED TO WEAR MASKS

Face coverings are required for team members in “dry” roles. Team members who have “wet” roles, such as lifeguards and shallow water attendants, will not wear a mask when they are in guest safety positions. Masks cannot be worn on slides or in pools for safety reasons. Masks will be worn by waterslide attendants.

TEMPERATURE CHECKS

All team members will undergo temperature checks each day before reporting to work.

SOCIAL DISTANCING

All queue lines are marked for social distancing. Lounge chairs will be placed in groups for travel parties, and chairs and tables will be distanced between groups. Ride, slide, river, and pool capacity may be reduced/managed to aid appropriate social distancing. For multi-person raft rides, only one travel party will be allowed to ride in a single raft. Please note that standard height and weight requirements will be applicable.

CLEANING AND DISINFECTING

Increased cleaning and disinfection of food locations, ride vehicles, and other frequent “touchpoints” that go beyond our already thorough cleaning procedures are in effect. Some rides and slides may be closed for cleaning. Restrooms and locker rooms will be cleaned and disinfected throughout the day and may be temporarily closed for disinfecting.

USE HAND SANITIZER

Hand sanitizer stations will be provided at the entrance to the Park, throughout the Park at amusement rides, at food and beverage locations, in gift shops, etc.

EDUCATION AND TRAINING

Enhanced staff education and training on cleanliness and safety practices. Please read and follow all posted safety signage and follow directions of all Team Members, they are working for your safety and the safety of all our guests.

CONTACTLESS PAYMENTS

Encourage the use of Splash Cash contactless payment. Offering contactless payments and “no-touch” policies where possible.

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