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COVID-19 Frequently Asked Questions

COVID-19 Frequently Asked Questions

Can't find the answer to your question? Please call us at 315-369-6145

WHEN WILL ENCHANTED FOREST WATER SAFARI OPEN FOR THE SUMMER?

Despite best efforts to prepare the park for a healthy and safe experience, Enchanted Forest Water Safari has not yet been given the approval to open. We are ready and will open as soon as we are allowed. Reservations have been temporarily suspended until we have a definitive answer from NYS on when we can open. If you have existing reservations , you do NOT need to cancel your reservation, you will just need to make a new reservation with your existing tickets once our opening date is confirmed if your reservation was scheduled before our opening date.

Thank you for your understanding. All of our Team Members are as anxious to open the doors as you are to enjoy the park! Updates will be announced on our website. We look forward to seeing you soon! Please visit our Plan Your Visit and Park Hours page for our full Summer 2020 operating schedule.

 

ARE THE NEW RIDES GOING TO BE OPEN? WHAT ATTRACTIONS AND SLIDES ARE OPEN?

Due to construction shutdown during the COVID–19 pandemic, our three new rides Killermanjaro’s Revenge, Mamba Strike and Serengeti Stampede are targeted for completion in Mid-July.  The Curse of the Silverback will be closed until construction is complete.

 

IS A RESERVATION REQUIRED IN ORDER TO VISIT WATER SAFARI?

***NOTE: Reservations are NOW OPEN - CLICK HERE

YES, reservations are required for all guests to visit Water Safari. Plan ahead, make your reservations early. Reservations MUST be completed online prior to your visit. If you do not have online access, please call 315-369-6145 to reserve your spot. We ask that guests try to avoid coming right at opening, to avoid longer entrance lines. There may be times when the Park reaches capacity and additional guests will not be admitted.

 

DO I NEED MY TICKETS BEFORE I MAKE A RESERVATION?

YES. Guests may buy tickets online while making a reservation. Tickets are also being sold at third party vendors as usual.

If buying tickets from a third party (i.e. a grocery store or credit union), you must have your tickets in hand for validation in order to make a reservation.

 

I ALREADY HAVE A CABANA RESERVATION, DO I ALSO NEED A WATER SAFARI RESERVATION?

YES, even if you have a Cabana reservation you still need a Water Safari reservation. You will need the barcode numbers found on your admission tickets to make a reservation. Please call 315-369-6145 if you are unable to make a reservation online.

 

DO I NEED A RESERVATION IF I HAVE A SEASON PASS?

Season Pass holders are required to have a reservation. You will need the barcode numbers found on your season pass, on your print at home ticket, or on your season pass gift certificate ticket to make a reservation.  Please call 315-369-6145 if unable to make a reservation online.

 

DO I NEED A RESERVATION IF I HAVE A PAUL BUNYAN CARD?

Yes, Paul Bunyan cardholders are required to have a reservation.  After you have visited the Park for the first time in 2020 and purchased membership in the Paul Bunyan Club, you can then use your Paul Bunyan Club card to make a future reservation. You will need the barcode number found on your Paul Bunyan Card to make a future reservation. You will always need to purchase your ½ price admission Paul Bunyan Club ticket at the gate.

 

WHAT IF I AM COMING AFTER 3 pm AND WANT TO TAKE ADVANTAGE OF SIESTA SAVINGS?

Reservations are required only for the FULL day you will be visiting. DO NOT make a reservation for the day you are coming after 3pm.

 

CAN I STILL BUY TICKETS AT THE ENTRANCE GATE? 

We recommend buying your ticket ahead of time and making a reservation. As you need a ticket to make a reservation, if you wait until you get to the gate there may be times when the Park reaches capacity and additional guests will not be admitted.

 

DO I HAVE TO WEAR A FACE MASK WHILE AT THE PARK?

YES, all guests are required to wear facial coverings when entering Enchanted Forest Water Safari. The only exceptions are for children under age three, and those with a medical condition that cannot safely wear a face covering (please consult CDC guidelines). Face masks are required in the Park during your visit.

 

ARE FACE MASKS PERMITTED ON WATER RIDES OR IN POOLS?

Face masks are not permitted on water rides or in pools, in complying with water safety best practices.  You will be allowed to carry your mask down the water slides.  We recommend bringing a sealable plastic bag to store your facial covering in if you plan to enjoy these attractions. You can carry your mask with you on the water rides. 

 

WHAT ABOUT FACE MASKS WHEN GUESTS ARE IN LOUNGE CHAIRS OR SITTING DOWN EATING?

We have arranged tables and seating so that guests can remove their face coverings while they eat or while they are in their travel groups at their lounge chairs. Please respect social distancing guidelines.

 

FACE MASKS REQUIRED ON DRY RIDES? 

Yes, face masks are required on all dry rides.

 

WHAT IS CONSIDERED AN APPROPRIATE FACIAL COVERING FOR OUR VISIT?

Facial coverings that follow CDC guidelines are considered appropriate and should cover your nose and mouth. Costume masks and veils are not permitted. Any saying or logos must be family-friendly.

 

ARE TEAM MEMBERS REQUIRED TO WEAR MASKS?

Face coverings are required for team members in “dry” roles. Team members who have “wet” roles, such as lifeguards and shallow water attendants will not wear a mask when they are in guest safety positions. Masks cannot be worn on slides or in pools for safety reasons. Masks will be worn by water slide attendants.

 

ARE TEAM MEMBERS HAVING THEIR TEMPERATURES CHECKED EVERY DAY?

All team members will undergo temperature checks each day, before reporting to work.

 

HOW ARE YOU IMPLEMENTING SOCIAL DISTANCING IN THE PARK AND FOR SLIDES & RIDES?

We are limiting the number of guests allowed in the Park. All queue lines are marked for social distancing. Lounge chairs will be placed in groups for travel parties, and chairs and tables will be distanced between groups. Ride, slide, river, and pool capacity may be reduced/managed to aid appropriate social distancing. For multi-person raft rides, only one travel party will be allowed to ride in a single raft. Please note that standard height and weight requirements will be applicable.

 

WILL ENCHANTED FOREST WATER SAFARI PROVIDE HAND SANITIZER STATIONS?

Hand sanitizer stations will be provided at the entrance to the Park, throughout the Park at amusement rides, at food and beverage locations, in gift shops, etc. Guests will be asked to sanitize their hands as they enter the queue to board an amusement ride, play a games, etc. Ride times may vary to have time to sanitize seats, restraints, handles, queue fences, etc.

 

WHAT CLEANING MEASURES HAVE YOU PUT IN PLACE?

Increased cleaning and disinfection of food locations, ride vehicles, and other frequent “touch-points” that go beyond our already thorough cleaning procedures are in effect. Some rides and slides may be closed for cleaning. Restrooms and locker rooms will be cleaned and disinfected throughout the day and may be temporarily closed for disinfecting.

 

WHAT HAPPENS IF I DON’T FEEL WELL?

To best protect our guests and team members, please choose another day to visit Enchanted Forest Water Safari.

 

IS SMOKING PERMITTED?

Smoking is only be permitted in the designated areas within the parks. There is additional signage in these areas to encourage guests to follow social distancing guidelines.

 

CAN TEAM MEMBERS STILL ASSIST GUESTS WITH DISABILITIES ON OR OFF A RIDE OR SLIDE?

To follow CDC guidelines, ride operators/water slide attendants are not able to physically assist guests with disabilities into or out of rides. Family members or supervising companions will need to assist guests with disabilities who may need help.

 

CAN TEAM MEMBERS STILL ASSIST MY CHILD ON OR OFF A RIDE OR SLIDE?

To follow CDC guidelines, ride operators/water slide attendants are not able to physically assist children into or out of rides. Parents or supervising companions will need to assist children who may need help.

 

WILL TOWN APPRECIATION DAY BE HELD THIS SUMMER?

Unfortunately, we will not be able to hold Town Appreciation Day in summer 2020, due to our late start date and the uncertainty of our summer schedule. Stay tuned for Summer 2021.

 

IF I HAVE A GROUP RESERVATION DO I ALSO NEED A PARK RESERVATION?

No, if you have called to make a group reservation, your group is automatically put into our Park reservation system.

 

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