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COVID-19 Frequently Asked Questions

COVID-19 Frequently Asked Questions

Can't find the answer to your question? Please call us at 315-369-6145

WHEN WILL ENCHANTED FOREST WATER SAFARI OPEN FOR THE SUMMER?

Enchanted Forest Water Safari will open for the 2021 season on Friday, June 18. Please note, we are closed Monday, June 21 and Tuesday, June 22, 2021.  Please visit our Plan Your Visit and Park Hours page for our full Summer 2021 operating schedule.

ARE THE NEW RIDES GOING TO BE OPEN? 

We are very excited to introduce our 3 new rides on opening day!

IS A RESERVATION REQUIRED IN ORDER TO VISIT WATER SAFARI?

NO, reservations are NOT required to visit Enchanted Forest Water Safari.  There may be times that certain areas/rides in the park will have limited capacity in order to maintain social distancing from other groups. (Example: Wave Pool, Train, etc)  You do not need to social distance within your traveling party.

CAN I STILL BUY TICKETS AT THE ENTRANCE GATE? 

Yes, tickets will be available at the admissions gate.

WHAT FORMS OF PAYMENT ARE YOU ACCEPTING? 

We accept most forms of payment, including cash, credit/debit cards (Mastercard, Discover, Visa) traveler's checks, & Apply Pay. We do not accept personal checks.

DO I HAVE TO WEAR A FACE MASK WHILE AT THE PARK?

Face masks are required unless you are fully vaccinated or are seated with your traveling party.  Children under age three, and those with a medical condition that cannot safely wear a face covering do not need to wear a mask. Children ages 3-11 have to wear a mask, unless they are on the water rides, in the pools or seated with their traveling party as children are unable to be vaccinated at this point.

ARE FACE MASKS PERMITTED ON WATER RIDES OR IN POOLS?

Face masks are not permitted on water rides or in pools, in complying with water safety best practices and NYS/CDC guidelines.

WHAT ABOUT FACE MASKS WHEN GUESTS ARE IN LOUNGE CHAIRS OR SITTING DOWN EATING?

We have socially distanced tables and seating so that guests can remove their face coverings while they are seated to eat/drink or while they are in their travel parties at their lounge chairs. Please respect social distancing guidelines and other guests.

ARE FACE MASKS REQUIRED ON DRY RIDES? 

Yes, face masks are required on all dry rides, unless you are fully vaccinated.

WHAT IS CONSIDERED AN APPROPRIATE FACIAL COVERING FOR OUR VISIT?

Facial coverings that follow CDC guidelines are considered appropriate and should cover your nose and mouth. Costume masks and veils are not permitted. Any saying or logos must be family-friendly.

ARE TEAM MEMBERS REQUIRED TO WEAR MASKS?

Face coverings are required for team members who are not fully vaccinated.  Team members who have “wet” roles, such as lifeguards and shallow water attendants will not wear a mask when they are in guest safety positions. Masks cannot be worn on slides or in pools for safety reasons.

WILL ENCHANTED FOREST WATER SAFARI PROVIDE HAND SANITIZER STATIONS?

Hand sanitizer stations will be provided throughout the Park.  Ride times may vary to have time to sanitize seats, restraints, handles, queue fences, etc.

WHAT CLEANING MEASURES HAVE YOU PUT IN PLACE?

Increased cleaning and disinfection of food locations, ride vehicles, and other frequent “touch-points” that go beyond our already thorough cleaning procedures are in effect. Some rides and slides may be closed for cleaning. Restrooms and locker rooms will be cleaned and disinfected throughout the day and may be temporarily closed for disinfecting.

WHAT HAPPENS IF I DON’T FEEL WELL?

To best protect our guests and team members, please choose another day to visit Enchanted Forest Water Safari.

IS SMOKING PERMITTED?

Smoking is only be permitted in the designated areas within the parks. There is additional signage in these areas to encourage guests to follow social distancing guidelines.  Marijuana is not permitted on company property.

CAN TEAM MEMBERS STILL ASSIST GUESTS WITH DISABILITIES ON OR OFF A RIDE OR SLIDE?

To follow CDC guidelines and reduce contact, ride operators/water slide attendants are not able to physically assist guests with disabilities into or out of rides. Family members or supervising companions will need to assist guests with disabilities who may need help.

CAN TEAM MEMBERS STILL ASSIST MY CHILD ON OR OFF A RIDE OR SLIDE?

To follow CDC guidelines and reduce contact, ride operators/water slide attendants are not able to physically assist children into or out of rides. Parents or supervising companions will need to assist children who may need help.

WILL TOWN APPRECIATION DAY BE HELD THIS SUMMER?

In 2021, the month of June is Town Appreciation Month. Please click here for details. 

WILL THERE BE A CIRCUS SHOW THIS SUMMER?

Yes, there will be a family circus show in 2021! Seating may be limited. Click Here for 2021 Circus Info!

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